Privacy Policy

IT Home Help ("we", "us") is committed to protecting your privacy. This policy explains what personal information we collect when you use this website, why we collect it, and the rights you have.

What we collect

When you use the callback request form on our contact page, we collect:

• Your name
• Your phone number
• Your email address (only if you choose to provide it)
• Your preferred time to be contacted (optional)
• Your message describing the help you need
• Any details you share with us by phone, email or in person

We do not use tracking cookies, advertising pixels or third-party analytics on this website.

Why we collect it

We use your details to:

• Respond to your callback request and contact you about the help you need
• Arrange visits or remote support and provide the service you ask for
• Keep a record of the work we do for you (invoices, notes, warranties where relevant)
• Comply with our legal and tax obligations

The legal bases we rely on are: performance of a contract (providing the service you request), our legitimate interests (responding to enquiries and running our business), and, where required, your consent (for example, when you tick the box on our form).

Who we share it with

We do not sell your personal information, and we do not share it with marketing companies. Your information is only shared with:

• Our website hosting provider (Fasthosts), who processes the data to run this site
• Authorities, where we are legally required to do so

How long we keep it

We keep contact and service records for as long as needed for the purposes above and as required by law (for example, basic tax records for six years), and then securely delete them.

Your rights

Under UK data protection law you have the right to:

• Ask to see the personal information we hold about you
• Ask us to correct information that is wrong or incomplete
• Ask us to delete your information (subject to our legal record-keeping duties)
• Object to or restrict certain processing
• Complain to the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us using the details below.

Contacting us about privacy

If you have any questions about this policy or how we handle your information, please get in touch:

• Email: admin@ithomehelp.co.uk
• Phone: 020 8341 3003